Privacy and Cookie Policy
Exotool Group, Inc. (Exotool or we and its derivatives) is committed to safeguarding your privacy. This Privacy and Cookie Policy (the Policy) describes our policies and procedures regarding the collection, use and disclosure of information we obtain through the website at http://www.exotool.com sites created by users and hosted by Exotool (Exotool Sites), the mExchange we operate for the convenience of our users that lets them license templates and plugins from each other for use with Exotool Sites (User Components), and any other online or mobile services we may provide (all the above, collectively, the Exotool Service). Please read the following information carefully to understand our views and practices regarding your Personal Data and how we will treat it.
To use the Exotool Service, you must consent to the terms of this Policy and the Exotool Terms of Service, which is incorporated by reference, by clicking the button I agree to accept the Exotool Terms of Service and Privacy Policy below.
1. DEFINITIONS
As used in this Policy, a Direct User is an individual who has an account with Exotool and can build a Exotool Site, and an End User is an individual who visits a Exotool Site or http://www.exotool.com, but who has not registered with Exotool. Except where specified below, this Policy applies equally to both Direct and End Users.
Personal Data, as used in this Policy and as defined in the General Data Protection Regulation 2018 and any successor legislation, includes information which, either alone or in combination with other information we hold about you, identifies you as an individual, including, for example, your name, postal address, email address and telephone number.
Anonymous Data means data that is not associated with or linked to Personal Data and that does not permit the identification of individual persons, either alone or when combined with any other information available to a third party. We collect Personal Data and Anonymous Data, as described below.
2. PARTICULARLY IMPORTANT INFORMATION
WHO WE ARE. For the purpose of applicable data protection legislation, the data controller of your Personal Data is Exotool Group, Inc. of 1811 Silverside Road, Wilmington, New Castle County, Delaware 19801.
MUST READ SECTIONS: We draw your attention in particular to the sections entitled INTERNATIONAL DATA TRANSFER and YOUR RIGHTS.
CHANGES TO THIS POLICY: We will post any modifications or changes to the Policy on the Exotool Service. We reserve the right to modify the Policy at any time, so we encourage you to review it frequently. The Last Updated legend above indicates when this Policy was last changed. If we make any material change(s) to the Policy, we will notify you via email or post a notice on our Site prior to such change(s) taking effect.
3. PURPOSES OF PROCESSING
Why do we need your Personal Data? We collect information about you in a range of forms, including Personal Data. We will only process your Personal Data in accordance with applicable data protection and privacy laws. We need certain Personal Data in order to provide you with access to the Exotool Service.
If you created an account with us, you will have been asked to click I agree to agree to provide this information in order to access our services. This consent provides us with the legal basis we require under applicable law to process your data. You may withdraw such consent at any time. If you do not agree to our use of your Personal Data in line with this Policy, please do not use the Exotool Service.
4. NOTICE ON EU-US PRIVACY SHIELD AND SWISS-US PRIVACY SHIELD
Exotool complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the EU and Switzerland to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles. If there is any conflict between the terms in this Policy and the Privacy Shield Principles, the Privacy Shield Principles will take precedence. To learn more about the Privacy Shield Framework and to view our certification, please visit https://www.privacyshield.gov.
As described in the Privacy Shield Principles (https://www.privacyshield.gov/article?id=Requirements-of-Participation), Exotool is accountable for Personal Data that it receives and subsequently transfers to third parties. If third parties that process Personal Data on our behalf do so in a manner that does not comply with the Privacy Shield Principles, we are accountable, unless we prove that we are not responsible for the event giving rise to the damage. The types of third parties with which we may share your Personal Data are set out in the section of this Policy entitled HOW EXOTOOL MAY SHARE YOUR INFORMATION. The categories of Personal Data Exotool may receive, as well as the purposes for which Exotool collects and uses the Personal Data, are set out in other sections of this Policy, including in those entitled HOW WE COLLECT YOUR INFORMATION and HOW EXOTOOL USES YOUR INFORMATION.
With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, Exotool is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Exotool may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
You may have the right to access your Personal Data and request that we correct, amend, delete it if it is inaccurate or processed in violation of the Privacy Shield Framework. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of a third party. To request access to, correction, amendment, or deletion of your Personal Data, submit a written request to the contact information provided below. We may request specific information from you to confirm your identity.
You may also choose to change Personal Data or deactivate your account by contacting us using the contact details below. You can also unsubscribe from our marketing communications by following the instructions or unsubscribe mechanism in our marketing e-mails.
In compliance with the Privacy Shield Principles, Exotool commits to resolve complaints about our collection or use of your Personal Data. EU and Swiss users with inquiries or complaints regarding this Policy should first contact us by email at legal@exotool.com , or please write to the following address:
Exotool LLC
626 First Avenue, W-37K
New York,
NY 10016
Exotool further commits to refer unresolved Privacy Shield complaints to our alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not resolved your complaint, please visit https://feedback-form.truste.com/watchdog/request for more information or to file a complaint. The services are provided at no cost to you. Additionally, under certain conditions, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted. These conditions are more fully described on the Privacy Shield website, https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint.
We may amend this Notice on EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield from time to time consistent with Privacy Shield requirements.
5. HOW WE COLLECT YOUR INFORMATION
Information You Provide.
We collect Personal Data from Direct Users when they register to use the Exotool Service, post content on the Exotool Service (such as in forums), or communicate with us (e.g., through the Contact page on our site, or when requesting customer service or technical support), make purchases through the Exotool Service, or provide us with feedback about the Exotool Service.
We may also collect Personal Data at other points in the Exotool Service when clearly identified.
We do not collect Personal Data directly from End Users unless they contact us (i.e., through the Contact page on our site or to provide feedback about the Exotool Service). Each individual operator of a Exotool Site determines what End User information is required to operate their Exotool Site, is required to comply with all applicable laws respecting the treatment of such information and is responsible for all use of such information. However, because Exotool Sites run on our infrastructure, the Information Collected via Technology section below applies equally to End Users and Direct Users.
Registration. To create an account, Direct Users need to provide an email address and password. Direct Users may provide other optional information, such as profile photos, their location, or job title, and, if signing up for a paid account, will have to provide payment information to our third party payment provider, subject to the terms below. Direct Users may always go to the My account section of the Exotool Service to update, change, or remove their information.
Forum Use. To post on our Forum, Direct Users need to provide their email address, password, a username and may provide other optional information, such as profile photos. Direct Users may always go to their Account Preferences page to update or change their information.
Exotool Sites. We do not collect or use End User Personal Data, except to provide customer support, respond to direct requests, or as automatically collected through technical means as set forth below. As noted above, the operators of Exotool Sites may collect and use the information of End Users of their sites, including Personal Data and content posted to Exotool Sites. Exotool does not control or monitor such collection and usage.
Exotool MExchange. We do not collect any Personal Data in the course of operating the Exotool MExchange, but in order to make available or license User Components on the Exotool MExchange, you must be a Direct User who has submitted payment information to our third party payment processor. Certain Direct User account information (including account name or other Personal Data) may be made available to the buyer and seller involved in a Exotool MExchange transaction. Exotool does not control or monitor the use of such information by participants in a Exotool MExchange transaction.
Information Collected via Technology
Information Collected by Our Servers. To make the Exotool Service more useful to you, our servers (which may be hosted by a third party service provider) collect information from you, which may include your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to your computer when you use the Internet, which may vary from session to session), domain name, and/or a date/time stamp for your visit.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, data typed into the site, and clickstream data. We use this information to analyze trends, administer the Exotool Service, track users’ movements around the Exotool Service, gather demographic information about our user base as a whole, and better tailor the Exotool Service to our users’ needs. For example, certain information may be collected so that when you visit the Exotool Service again, it will recognize you and remember preferences (such as previous User Components viewed or licensed from the Exotool MExchange). Except as noted in this Policy, we do not link this automatically-collected data to Personal Data.
How We Respond to Do Not Track Signals. We do not currently respond to do not track signals or other mechanisms that might enable you to opt out of tracking on our site. To find out more about do not track, please visit http://www.allaboutdnt.com.
Mobile Services. We may also collect non-Personal Data from your mobile device if you access the Exotool Service from your mobile device. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location and information about the type of device you use. In addition, if the Exotool Service crashes on your mobile device, we may receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of the service. This information is sent to us as aggregated information and cannot be used to identify an individual.
Analytics Services. In addition to the tracking technologies we place, other companies may set their own Cookies or similar tools when you use the Exotool Service. This includes third party analytics services, such as Google Analytics (Analytics Services), that we engage to help analyze how users use the Exotool Service, as well as third parties that deliver content or offers. We may receive reports based on these parties’ use of these tools on an individual or aggregate basis. We use the information we get from Analytics Services only to improve the Exotool Service. The information generated by the Cookies or other technologies about your use of the service (the Analytics Information) is transmitted to the Analytics Services. The Analytics Services use Analytics Information to compile reports on user activity. The Analytics Services may also transfer information to third parties where required to do so by law, or where such third parties process Analytics Information on their behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted by such Analytics Services’ Terms of Use and Privacy Policy. By using the Exotool Service, you consent to the processing of data about you by Analytics Services in the manner and for the purposes set out above. We may also partner with ad companies to support our marketing efforts, including by serving you ads better tailored to your likely interests.
SNS Log In. Direct Users may use certain social media site (SNS) credentials to log into the Exotool Service. In such case, we collect Personal Data from the social media website. For example, when you log in with your Google credentials, we may collect the Personal Data you have made publicly available in Google, such as your email address, name, and profile picture or logo. You agree that you are solely responsible for your use of an SNS and that it is your responsibility to review the terms of use and privacy policy of such SNS. Any information that we collect from an SNS account will depend on the privacy settings you have with that SNS, so please consult the SNS’ privacy and data practices. We will not be responsible or liable for: (a) the availability or accuracy of such SNS; (b) the content, products or services on or availability of such SNS; or (c) your use of any such SNS. You can revoke our access to this information anytime by amending the appropriate settings from within your account settings on the applicable SNS.
Cookies
Like many online services, we use Cookies to collect information. Cookies are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them).
We use two broad categories of Cookies: (1) first party Cookies, served directly by us to your computer or mobile device, which are used only by us to recognize your computer or mobile device when it revisits the Exotool Service; and (2) third party Cookies, which are served by service providers on the Exotool Service, and can be used by such service providers to recognize your computer or mobile device when it visits other websites.
Exotool uses Cookies to verify that you are properly signed in, to display information for your primary location, and to provide information about your Exotool Sites (if applicable). We may also use Cookies from time to time to measure your response to new aspects of the Exotool Service and/or emails in an effort to continually improve customer service and the Exotool Service. Please be aware that a Cookie cannot spread computer viruses, retrieve any other data from your hard drive, or capture your email address.
Cookies we use. The Exotool Service uses the following types of Cookies for the purposes set out below.
a. Essential Cookies. These Cookies are essential to provide you with services available through our Services and to enable you to use some of its features. For example, they allow you to log in to secure areas of our Services and help the content of the pages you request load quickly. Without these Cookies, the services that you have asked for cannot be provided, and we only use these Cookies to provide you with those services.
b. Functionality Cookies. These Cookies allow our Services to remember choices you make when you use our Services, such as remembering your language preferences, remembering your login details and remembering the changes you make to other parts of Services which you can customize. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our Services.
c. Analytics and Performance Cookies. These Cookies are used to collect information about traffic to Services and how users use our Services. The information gathered does not identify any individual visitor. The information is aggregated and anonymous. It includes the number of visitors to our Services, the websites that referred them to our Services, the pages they visited on our Services, what time of day they visited our Services, whether they have visited our Services before, and other similar information. We use this information to help operate our Services more efficiently, to gather broad demographic information and to monitor the level of activity on our Services.
We use Google Analytics, and other third party analytics services for this purpose. Google Analytics uses their own cookies. They are only used to improve how our Services works. You can find out more information about Google Analytics Cookies here: https://developers.google.com/analytics/resources/concepts/gaConceptsCookies. You can find out more about how Google protects your data here: www.google.com/analytics/learn/privacy.html. .
You can prevent the use of Google Analytics relating to your use of our Services by downloading and installing the browser plugin available via this link: http://tools.google.com/dlpage/gaoptout?hl=en-GB.
c. Social Media Cookies. These Cookies are used when you share information using a social media sharing button or like button on our Services or you link your account or engage with our content on or through a social networking website such as Facebook, Twitter, or Google+. The social network will record that you have done this.
Disabling Cookies. You can typically remove or reject Cookies via your browser settings. In order to do this, follow the instructions provided by your browser (usually located within the settings, help tools or edit facility). Many browsers are set to accept Cookies until you change your settings.
Further information about Cookies, including how to see what Cookies have been set on your computer or mobile device and how to manage and delete them, visit www.allaboutcookies.organd www.youronlinechoices.com.uk.
Direct Users must accept Cookies in order to access certain features of the Exotool Service. You can erase or block Cookies from your computer if you wish to do so (your internet browser help screen or manual will thoroughly explain this process), but certain parts of the Exotool Service will not work correctly or at all if your browser is set to not to accept Cookies.
Pixels
We may also use pixel tags (which are also known as web beacons and clear GIFs) on the Exotool Service to track the actions of users on our Services. Unlike Cookies, which are stored on the hard drive of your computer or mobile device by a website, pixel tags are embedded invisibly on webpages. Pixel tags measure the success of our marketing campaigns and compile statistics about usage of the Exotool Service, so that we can manage our content more effectively. The information we collect using pixel tags is not linked to our users’ Personal Data.
Automated decision-making or profiling
We do not use your Personal Data for the purposes of automated decision-making. However, we may do so in order to fulfil obligations imposed by law, in which case we will inform you of any such processing and provide you with an opportunity to object.
6. HOW EXOTOOL USES YOUR INFORMATION
Personal Data. In general, Personal Data you submit to us is used either to deliver the Exotool Service or respond to requests that you make. We use your Personal Data in the following ways:
• facilitate the creation and securing of your account (Direct Users only);
• identify you as a user of the Exotool Service;
• operate, maintain, and provide improved administration of the Exotool Service;
• improve the quality of experience when you interact with the Exotool Service;
• manage your account, including to send you administrative e-mail notifications, such as security or support and maintenance advisories (Direct Users only);
• respond to your comments and inquiries related to employment opportunities or other requests and to provide customer service; and with your consent, send newsletters, surveys, offers, including information about products and services offered by us and our affiliates, and other promotional materials related to the Exotool Service and for other marketing purposes of Exotool to Direct Users. You may opt-out of receiving such information at any time: such marketing emails tell you how to opt-out. Please note, even if you opt-out of receiving marketing emails, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (Direct Users only) and our business dealings with you.
• process payments you make via the Exotool Service
• as we believe necessary or appropriate (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others; and
• as described in the Section entitled HOW EXOTOOL MAY SHARE YOUR INFORMATION below.
Anonymous Data. We may create Anonymous Data about both Direct Users and End User by excluding information (such as your name) that makes the data personally identifiable to you. Anonymous Data might include analytics information and information collected by us using cookies. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of the Exotool Service. We may use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties in our sole discretion.
7. HOW EXOTOOL MAY SHARE YOUR INFORMATION
With Third Parties designated by you. We may share your Personal Data with third parties where you have provided your consent to do so.
With Third Parties. We may share your Personal Data with third party service providers (Subprocessors) to provide you with the Exotool Service, to conduct quality assurance testing, to facilitate creation of accounts, to provide technical support, to conduct data analysis, to process payments, to provide information technology and related infrastructure provision, customer service, email delivery, and/or to provide other services. These Subprocessors are only permitted to use your Personal Data to the extent necessary to enable them to provide their services to us. They are required to follow our express instructions and to comply with appropriate security measures to protect your Personal Data. Click here for a full list of Subprocessors.
We use Stripe, a third party payment processor, to process payments made through the Exotool Service and Exotool MExchange. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to Stripe, whose use of your Personal Data is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy.
Posting on the Exotool Service. You may share Personal Data with us when you submit user generated content to the Exotool Service, including via user forums or reviews of User Components within the Exotool MExchange. Please note that any information you post or disclose on the Exotool Service will become public information, and will be available to other users of the Exotool Service and to the general public.
We urge you to be very careful when deciding to disclose your Personal Data, or any other information, on the Exotool Service. Such Personal Data and other information will not be private or confidential once it is published on the Exotool Service. Exotool is not responsible for how others use such information. If you post Personal Data, even if you later remove it, other individuals who saw that Personal Data may retain copies of it through other means than the Exotool Service. We or our Direct Users may occasionally reproduce, publish, and distribute content from reviews in the Exotool MExchange in any forum.
If you provide feedback to us, we may use and disclose such feedback on the Exotool Service, provided we do not associate such feedback with your Personal Data. If you have provided your consent to do so, we may post your first and last name along with your feedback on the Exotool Service. We will collect any information contained in such feedback and will treat the Personal Data in it in accordance with this Policy.
With SNS. The Exotool Service or a Exotool Site may also enable you to post content to an SNS. If you choose to do this, we will provide information to such SNS in accordance with your elections. You agree that you are solely responsible for your use of an SNS and that it is your responsibility to review the terms of use and privacy policy of such SNS.
As Required by Law. We may access, preserve, and disclose your Personal Data, other account information, and content if we believe doing so is required by law or if those actions are reasonably necessary to:
• comply with legal process, such as a court order or subpoena;
• enforce this Policy or our Terms of Use;
• respond to claims that any content violates the rights of third parties;
• respond to law enforcement;
• investigate and prevent unauthorized transactions or other illegal activities; or
• protect our or others’ rights, property, or personal safety.
Corporate Events. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction. We cannot control how such entities may use or disclose such information.
Other Disclosures. We may share Personal Data as we believe necessary or appropriate: (a) to comply with applicable laws; (b) to comply with lawful requests and legal process, including to respond to requests from public and government authorities; (c) to enforce our Policy; and (d) to protect our rights, privacy, safety or property, and/or that of you or others.
We may also disclose your Personal Data with your permission.
8. THIRD PARTY SITES
The Exotool Service may contain links to third party websites and features. This Policy does not cover the privacy practices of such third parties. These third parties have their own privacy policies and we do not accept any responsibility or liability for their websites, features or policies. Please read their privacy policies before you submit any data to them.
9. SECURITY OF YOUR INFORMATION
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no transmission or storage system can be guaranteed to be completely secure, and transmission of information via the internet is not completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us using the details in the Section entitled CONTACT INFORMATION. By using the Exotool Service or providing Personal Data to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Exotool Service. If we learn of a breach of Personal Data, we may attempt to notify you electronically by posting a notice on the Exotool Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us using the details in the Section entitled CONTACT INFORMATION.
10. RETENTION
We will only retain your Personal Data as long as reasonably required for you to use the Exotool Service and/or to provide you with the Exotool Service unless a longer retention period is required or permitted by law (for example, for regulatory purposes).
11. INFORMATION ABOUT CHILDREN
We do not knowingly collect, maintain, or use Personal Data from children under 16 years of age, and no part of the Exotool Service is directed to children under the age of 16. If you learn that a child has provided us with Personal Data without your consent, you should alert us using the details in the Section entitled CONTACT INFORMATION. If we learn that we have collected any Personal Data about children under 16, we will delete such information as soon as reasonably practicable.
12. INTERNATIONAL DATA TRANSFER
If you are a non-U.S. user of the Exotool Service or visitor to a Exotool Site, by providing us with data, you acknowledge and agree that your Personal Data may be processed for the purposes identified in this Policy. Your information, including Personal Data that we collect from you, may be transferred to, stored at and processed by us and other third parties outside the country in which you reside, including, but not limited to the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Exotool Service, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.
13. SENSITIVE PERSONAL DATA
Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) (Sensitive Personal Data) on or through the Exotool Service or otherwise to us.
If you send or disclose any Sensitive Personal Data to us when you submit user-generated content to the Exotool Service, you consent to our processing and use of such Sensitive Personal Data in accordance with this policy. If you do not consent to our processing and use of such Sensitive Personal Data, you must not submit such user generated content to our Services.
14. YOUR RIGHTS
• Opt-out. You may contact us anytime to opt-out of: (i) direct marketing communications; (ii) automated decision-making and/or profiling; (iii) our collection of Sensitive Personal Data; (iv) any new processing of your Personal Data that we may carry out beyond the original purpose; or (v) the transfer of your Personal Data outside the EEA. Please note that your use of some of the Exotool Service may be ineffective upon opt-out.
• Access. You may access the information we hold about you at any time via your account page or by contacting us directly.
• Amend. You can also contact us to update or correct any inaccuracies in your Personal Data.
• Move. Your Personal Data is portable – i.e. you to have the flexibility to move your data to other service providers as you wish.
• Erase and forget. In certain situations, for example when the information we hold about you is no longer relevant or is incorrect, you can request that we erase your data.
If you wish to exercise any of these rights, please contact us using the details in Section entitled CONTACT INFORMATION below. In your request, please make clear: (i) what Personal Data is concerned; and (ii) which of the above rights you would like to enforce. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable and in any event, within one month of your request. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion.
15. COMPLAINTS
We are committed to resolve any complaints about our collection or use of your Personal Data. If you would like to make a complaint regarding this Policy or our practices in relation to your Personal Data, please contact us at: legal@exotool.com. We will reply to your complaint as soon as we can and in any event, within 45 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your local data protection supervisory authority.
16. CHANGES TO THIS POLICY
Any changes to this Policy will always be posted to this section of the website, along with the effective date of the updated Policy. You should check this page periodically to stay abreast of any such changes. Exotool will never make changes to the Policy that violate any applicable privacy laws. For any material changes to the Policy, we will notify Direct Users via email or by placing a prominent notice on the homepage of our website.
17. CONTACT INFORMATION
We welcome your comments or questions about this Policy. If you would like to update or correct any information that you have provided to us through your use of the Exotool Service or otherwise, or if you have suggestions for improving this Privacy Policy, please use the Contact us link of the Exotool Service or contact us in writing at:
Exotool LLC
626 First Avenue, W-37K
New York,
NY 10016
legal@exotool.com